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This Privacy Policy explains how Reiki Flow Studio based in Zurich, Switzerland, collects, uses, and protects your personal data in accordance with the Swiss Federal Act on Data Protection (FADP).

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1. Responsible Party

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The responsible entity for data processing is:

Reiki Flow Studio 
 

2. Purpose of Data Collection

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We collect personal data to:

• Provide and manage Reiki, Hypnotherapy, and NLP services (both online and in person)

• Schedule and confirm appointments

• Communicate with clients

• Process payments

• Comply with Swiss legal, tax, and insurance obligations

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3. Type of Data Collected

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Depending on your interaction with us, we may collect:

• Name and contact information (e.g. email, phone number)

• Appointment history

• Voluntarily provided information about your health or concerns

• Technical data (e.g. IP address, device type, browser, and pages visited

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4. Legal Basis

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We process your data based on:

• Your consent (e.g. for newsletter or contact form)

• Our contractual obligation to provide services

• Our legitimate interests in operating and securing our business

• Legal obligations under Swiss law

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5. Data Storage and Retention

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Your personal data is stored securely and:

• Retained only as long as necessary for the purpose it was collected

• Health or session-related information may be stored for up to 10 years in accordance with Swiss record-keeping laws

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6. Data Sharing

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We do not sell your data. Data is only shared when:

• Necessary for service provision (e.g. payment processors)

• Required by Swiss authorities or by law

• You have given explicit consent

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7. Data Security

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We use appropriate security measures to protect your data, including:

• SSL encryption on our website

• Secure communication platforms (e.g., for online sessions)

• Password-protected storage and access controls

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8. Your Rights

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You have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent for future processing

• Object to processing for specific purposes

Requests can be made by emailing us at reikiflow.studio@gmail.com

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9. Cookies and Website Tracking

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Our website may use cookies to improve user experience and for basic analytics. You can disable cookies in your browser settings. Disabling cookies may affect some website functionality.

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10. Children’s Privacy

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Our services are intended for adults. We do not knowingly collect data from minors under the age of 16.

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11. Changes to this Privacy Policy

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We may update this policy. The latest version is always available on our website. Continued use of our services indicates acceptance of any updates.